AP Direct Deposit FAQ’s

WHO CAN PARTICIPATE?

Any active Texas Christian University employee can participate in this program. In order to participate one must first have authorized the direct deposit of University paychecks since Accounts Payable will use all of the established bank account detail already provided by an employee to the Payroll Office for this program.

HOW CAN I SIGN UP?

You may sign up for direct deposit of Accounts Payable payments by logging in to employee self service in Employee Self Service. There will be a new checkbox in the direct deposit page for AP processing.  If you have any questions, please send your questions to finservdirectdeposit@tcu.edu.

WHEN WILL I RECEIVE MY DEPOSIT?

The electronic ACH file has to be transmitted to the bank by 2:00 on Wednesdays in order to have the transaction deposited to your bank account on Friday.

HOW WILL I KNOW I RECEIVED MY DEPOSIT?

Each employee will receive an e-mail notification confirming when payment has been sent to the bank and the amount of that payment. The email also includes all remittance information including the check number, payment date, vendor id, invoice number, invoice date, description and the voucher id. If you have more than one reimbursement per payment, the message will contain more than one set of data.

Note: e-mail is generated using the e-mail address listed in the employee’s HR records. Employees should ensure that their e-mail address is current in Employee Self Service.

WHAT CAN I DO IF THERE IS A PROBLEM WITH MY DEPOSIT?

If you received a notification that funds were deposited into your account, but you believe that no deposit was actually made, please email finservdirectdeposit@tcu.edu. However, before taking this step, please confirm with your bank that no deposit was made, and please make sure that you wait until you receive the email notification. It would be best to forward the e-mail notification you received. Please note that if the deposit was not made because you have closed your bank account, your receipt of funds may be delayed for a significant period of time while HR works with your bank to resolve the issue.

HOW CAN I REQUEST A CHECK INSTEAD OF DIRECT DEPOSIT?

Employees who currently are signed up for payroll direct deposit have the flexibility to opt in or opt out for AP direct deposit. Any changes can be made in Employee Self Service. Keep in mind that if you add or delete an account, direct deposit will be effective the second pay cycle after entered. This is HR’s normal policy.

IF MY PAYROLL IS DEPOSITED INTO MULTIPLE ACCOUNTS, WILL MY PAYMENTS BE DEPOSITED THE SAME WAY?

In Employee Self Service you will have the option to select any account you currently have setup for Payroll, however, the system will only allow one account selection for AP Processing.

IF I AM EXPECTING MORE THAN ONE PAYMENT, WILL THESE BE GROUPED TOGETHER INTO ONE DEPOSIT INTO MY BANK ACCOUNT?

Yes, if all of the payment information is submitted, approved and processed at the same time. The notification email will itemize the payment information.