Turn in a Maintenance, Repair, or Renovation Request FAQs

To request a repair, maintenance, or renovation to our buildings or grounds on campus, please generate a Customer Request at https://workorders.tcu.edu/ or call the Work Order Desk at 817-257-7956.

For students in residence halls:

  • I have a light out/broken outlet/my lock or card reader doesn’t work/my room is too hot/cold/there’s a plumbing issue, etc.
    • Notify Hall Staff; your Hall Director or Resident Assistant. This is an accountability issue. They need to know what is going on in their building and they are our point of contact.
    • They will investigate your issue and notify Facilities for you.
  • My Wi-Fi or ethernet port is broken.
    • TCU’s Information Technology department maintains the Wi-Fi and even the physical ethernet ports on campus.
    • You can report your issue here.
  • The laundry machines don’t work.
    • These machines are leased from a third party not associated with Facilities. Each machine has contact information on them to report an issue.
    • If a machine is actively leaking into the building, the floor drain is clogged or they don’t have power, then notify Hall Staff to report it to Facilities.
  • My fridge, microwave, stove, or any other appliance is broken.
    • Housing and Residence Life repairs or replaces appliances in your buildings.
    • Please report appliance issues to your Hall Staff and they will turn it into Residential Facilities.
  • My drawers, bed or other loose furniture is broken.
    • Housing and Residence Life repairs all residence hall furniture that isn’t attached to the building.
    • Please report furniture issues to your Hall Staff and they will turn it into Residential Facilities.

For non-residence hall building requests (classroom and office buildings):

  • I have a light out/broken outlet/my lock or card reader doesn’t work/my office or classroom is too hot/cold/there’s a plumbing issue, etc.
    • Notify your Building Manager. This is an accountability issue. They need to know what is going on in their building and they are our point of contact.
    • Your Building Manager is usually your department’s front desk person (some larger buildings with multiple departments have more than one Manager).
    • If you don’t know who your department’s Building Manager is call us at extension 7956 and we will help you.
  • There is a problem with or I want to order audio/visual equipment, chairs or a whiteboard for my classroom.
    • The Center for Instructional Services supplies and maintains technology as well as teaching aid equipment in the classrooms.
    • You can report your issue here.
  • My computer, Wi-Fi, or ethernet port is broken.
    • TCU’s Information Technology department maintains the Wi-Fi, networks, TCU-owned computers and even the physical ethernet ports on campus.
    • You can report your issue here.
  • I want a new outlet installed/a door put in a wall/a new wall put up or a wall taken down or other renovation projects.
    • Facilities pays for lights, filters, and other minor repairs as well as the labor out of our budget.
    • More expensive and labor-intensive jobs require your department’s budget codes and the approval of your department’s vice chancellor and budget manager.
    • Turn in your renovation request like any other maintenance repair request and we will forward you the form that needs to be filled out and signed.
    • Once this form is filled out a Project Coordinator will contact you.