How to Submit a Service Request

Notify hall staff, your hall director or resident assistant. They are our point of contact and need to know what is going on in their building. They will investigate your issue and notify Facilities for you.

Report your issue to our Information Technology department, which maintains the Wi-Fi and physical ethernet ports on campus.

These machines are leased from a third party and each one has contact information on them to report an issue. If a machine is actively leaking into the building, the floor drain is clogged, or they don’t have power, then notify hall staff to report it to Facilities.

Housing and Residence Life repairs or replaces appliances in your buildings. Please report appliance issues to your hall staff and they will turn it into Residential Facilities.

Housing and Residence Life repairs all residence hall furniture that isn’t attached to the building. Please report furniture issues to your hall staff and they will turn it into Residential Facilities.

Notify your building manager. They are our points of contact and need to know what is going on in their building. Your building manager is usually your department’s front desk person (some larger buildings with multiple departments have more than one manager).

If you don’t know who your department’s building manager is, call extension 7956.

Contact the Center for Instructional Services, which supplies and maintains technology as well as teaching aid equipment in the classrooms.

Contact our Information Technology department, which maintains the Wi-Fi, networks, TCU-owned computers and even the physical ethernet ports on campus.

TCU Facilities manages a work force and annual budget to address routine campus operations and maintenance, such as changing light bulbs, replacing filters, repairing broken fixtures, restoring utility outages, etc.  When the nature of a work request is to modify the use of an assigned space, such as new furniture, adding an electrical outlet to support a new office configuration or equipment, individual departments will be responsible for funding the modification.  Department-funded work must be coordinated with the responsible vice chancellor and budget manager.

Please fill out a Project Request Form with a signature from your department’s budget manager/VC. Then attach it to a Customer Request on AiM or e-mail it to pltworkrequest@tcu.edu.

TCU Facilities has used furniture that is no longer meant for use on TCU campus  stored at our Bolt Street Warehouse open for the TCU Community as well as the public Wednesdays 9:00am to 11:30am when TCU is not closed or on a holiday. Furniture from Bolt Street is $5 an item.

Should you want to request furniture from inventory for use on campus, please submit a "Furniture – Inventory" Request on AiM. Depending on the nature of your request, there could be moving or installation costs associated, and individual departments will be responsible for funding this work.

Should you want new furniture, please fill out a Project Request Form with a signature from your department’s budget manager/VC. Then attach it to a Customer Request on AiM or e-mail it to pltworkrequest@tcu.edu.

If you have furniture that is in need of repair, please submit a "Repair Furniture" request on AiM, or notify your building manager to submit this request. Attach a photo of the item(s) in your request, along with a photo of the manufacturer’s sticker under the item, if applicable.