Customer Service/Customer Requests

The Customer Service Center provides support to the TCU community and is the central reception for calls related to facility buildings and ensuring work requests are issued to various facility departments for execution. The Customer Service Center also issues keys to faculty and staff and temporary access to contractors. This department provides 24/7 coverage to the campus monitoring building automation systems and the fire alarm system.

• Generate a Customer Request at https://workorders.tcu.edu/ or call the Work Order Desk at 817-257-7956.
• FAQs for turning in maintenance, repair, or renovation request
• Project Request Form

Department Contacts

Rob Glenn
Manager – Customer Service Center
Office: 817-257-5857
Email: r.glenn@tcu.edu

Walt Redding
AiM System Administrator
Office: 817-257-6107
Email: w.redding@tcu.edu

John Cobb
Work Order Desk
Office: 817-257-7956
Email: j.cobb2@tcu.edu